An on-demand army of highly qualified assistants
Looking for the quickest route to the metro, the best steak nearby, or more info about the leader of your next workshop? Turn to one of our Movin’On Concierges Extraordinaires. They know everything. (And whatever they don’t know, they’ll be able to find out… quickly.)
Each and every participant at Movin’On is assigned a Concierge, because everyone’s a VIP in our house. Every Concierge Extraordinaire is carefully selected and undergoes specialized customer service training. They’re your go-to resources on-site for information, event details, venue-navigation and the general Montréal happenings.Their first priority is to ensure every participant gets the most out of their Movin’On experience—which is probably why they’re often listed among the highlights of C2-produced events.
The Concierge experience begins at least four weeks prior to the start of the conference itself, when each participant is contacted by their personal Concierge. Then, the information flows in both directions as you and your Concierge develop a plan to optimize your time at Movin’On. Along with answering any and all questions you might have, your concierge goes on a fact-finding mission, seeking to understand your specific interests and needs.
- Which activities are most aligned with your business objectives?
- Who are the can’t-miss speakers with the most to offer your particular situation?
- Are there certain workshops that you might not have considered which may be unexpected sources of insight?
An effective Concierge can help you acclimatize as rapidly as possible, ensuring a very productive conference experience.
Once the conference is under way, the Concierges at the Information counter stand ready to assist you in any way necessary. Having trouble navigating to a particular venue? Looking for an out-of-the-ordinary experience to fill an open slot in your day? Or maybe you’re seeking a quiet spot to enjoy a little downtime and recharge before your next workshop or masterclass. When in doubt, don’t hesitate to call upon the nearest available Concierge.
One of the secrets to their success is the Concierge Extraordinaire team’s dedication to constant, incremental improvement, even during the conference itself. For example, any question fielded by a concierge is re-transmitted and shared with the entire team, in order to accelerate group learning and be able to pass on the increased knowledge, almost instantly.
The personalized nature of the participant-concierge relationship is just one example of how Movin’On is transcending the limitations of traditional event programming, information, and scheduling practices. This one-of-a-kind combination has created a truly unique and memorable business conference experience.