0 Replies Latest reply on Dec 4, 2017 4:21 PM by Joseph Semuju

    Jumia Group mobility question answered. Is it a tendency to becoming the African Amazon?

    Joseph Semuju

      Jumia-White-Paper-2017_m-commerce.jpg

      For the rest of this week, I will run a series of Articles on "Jumia Group". This includes Jumia, an online shopping website for electronics and fashion. It launched in Lagos, in June 2012 and was followed by Jumia Market (formerly known as Kaymu), the community based online marketplaces in September of that same year. Jumia Travel (formerly Jovago), an online hotel booking platform that was launched in Nigeria in June 2013, just before Jumia House (formerly known as Lamudi), Jumia Car (formerly Carmudi) and Jumia Food (formerly Hellofood). The last two services, Jumia Jobs and Jumia Deals were launched in April 2015.

      Jumia is the leading E-Commerce brand in Uganda, Kenya, Tanzania, Nigeria, and the rest of Africa. It does operate in over 20 African countries as of 2017.

      The online store has almost everything one would need to buy online. I believe Jumia is just a few steps closer to becoming the Amazon of Africa.

      Jumia has a wide selection of items from various vendors and this makes it a fine choice for any item. Be it fashion, electronics, cars, houses & real estates, hotels and guest houses.

      If curious about how the Jumia delivery network works.

      I was able to get hold of Nina Ogaino, Customer Relations - UG at Jumia Uganda, to get answers to Jumia Mobility questions that most have about ordering the various items and services online from Jumia Uganda.

      How does Jumia Delivery Network work?

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      Jumia has its own delivery fleet that is in-charge of all deliveries countrywide.

      Items that are of high value are provided with extra security. For example, Jumia Kenya & Uganda both have a partnership with Aramex and customers can order online and pick from any Aramex center across Kenya and Uganda.

      How does Jumia deliver, let’s say a Smartphone from its Fulfillment center in Kampala, Uganda to a buyer in Mukono, Uganda?

      Jumia has hubs in Kampala, Jinja, Mbarara, and Mbale. The Mbale hub serves the larger Far East area of Uganda, Jumia Uganda Jinja hub serves the Eastern region, Jumia Uganda Kampala Hub serves the central region of Uganda, and then Jumia Mbarara hub serves the western region of Uganda.

      You identify your known location, and your item will be delivered directly.

      In some instances, for the case of very far & remote upcountry locations/addresses, Jumia can work hand in hand with the different bus companies in Uganda to deliver items to their clients however far and remote they may seem to be.

      What happens if a buyer lacks a P.O BOX Address?

      The customer can give the known address to a familiar center, School, Police Station, or give a desired known place from where they can collect the delivery.

      What are shipping costs involved?

      These differ per item in relation to delivery location.

      How long does it take for Jumia Uganda deliveries?

      For fashion items we offer next day delivery. We also do the same for a few electronics like Smartphones, especially for buyers in Kampala, Jinja, Mbale, and Mbarara.

      Most items typically take 3 – 7 days to be delivered. This depends on the distance and customer preferences.

      What happens if a buyer wishes to return a Smartphone they purchased?

      The chances of this happening are theoretically impossible, but in such a case JUMIA takes the whole responsibility for the item.

      image-How-Jumia-Kenya-Delivery-Network-works.jpg

      What happens when the delivered item is broken?

      Jumia will replace the item for the said client in an agreed duration.

      How does the Jumia Smartphone warranty work?

      Jumia offers warranties of up to 5 years on different items, as long as the said item is within the warranty policy, the item can always be returned.

      Jumia is an online marketplace and they do have different sellers selling on their website. If an item is faulty, the customer returns the item to Jumia and we in-turn return it to the seller and organize for the replacement.

      The item just needs to meet Jumia return policy requirements and the warranty policies.

      NOTE: For the rest of this week, I will run a series of Articles on "Jumia Group". This includes Jumia, an online shopping website for electronics and fashion. It launched in Lagos, in June 2012 and was followed by Jumia Market (formerly known as Kaymu), the community based online marketplaces in September of that same year. Jumia Travel (formerly Jovago), an online hotel booking platform that was launched in Nigeria in June 2013, just before Jumia House (formerly known as Lamudi), Jumia Car (formerly Carmudi) and Jumia Food (formerly Hellofood). The last two services, Jumia Jobs and Jumia Deals were launched in April 2015.

       

      Let’s Think, Share, Comment, Like, and Discuss as below...

      Is Jumia already operating in your own African Nation? If yes, To what extent and how?

      Source: Interview with Customer Relations Representative, Jumia Uganda

      Jerry Rawlings Mbabali David Aurelie KOUASSI laurence Ullmann Kouamé Serge KOUAKOU The specified item was not found. SOUALIHO DIOMANDE Charlette N'Guessan Désirée N'Guessan KOUASSI BENJAMIN LAURENT DIBY marie-pascale baye

       

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